Services

Bear Paw Systems provides a dedicated service to all our customers.

Project Management

The project manager will be the Bear Paw focal point for all implementation plans. As such they will be responsible for the following:

• Generate monthly reports on status of implementation.
• Review Customer Profile, Order, and system requirements with Sales and Pre-Sales in preparing project plan.
• Review Customer and Switch requirements with customer.
• Coordinate installation and training resources.
• Coordinate special integration requirements for installation.
• Prepare detailed Project Timeline.
• Provide ongoing follow-up during project via telephone, email and in-person meetings, and obtain necessary resources when needed.
• Obtain System Acceptance upon completion of project.
• Work closely with Customer Service and Technical Lead in resolving issues identified during installation.
• Escalate action as needed.
  

Technical Management

The technical management shall be responsible for the following:

• Support the project manager for all the integration issues.
• Identify site technical problems that relate to the workflow of equipment.

Installation Personnel

Bear Paw has a proven, documented installation process with supporting manuals and comprehensive check lists to assist our staff throughout every stage of the installation and testing process. Further, our staff is experienced in the installation of thousands of systems for customers with varying requirements, and has the skills necessary to complete the installation and testing process in a manner that ensures complete customization and success of the system.

Training Staff

Bear Paw provides extensive hands on training for system operators and administrators on all its products, and this service is included with our proposal for all customers. Our experience delivering thousands of training programs worldwide has resulted in training programs that cover all system features, with experienced trainers presenting the information to end users in an easy to understand format. In addition to expertise in our product lines, our trainers have contact center and quality management experience. Our programs have been further fine-tuned by end of class evaluations completed by participants, which provides Bear Paw with feedback on ways to improve future training programs.