About Wygant (www.wygant.com)

From their cornerstone Encore voice/data logging system to their new CenterPlus agent performance package, Wygant has been a leader in CTI innovation since 1983. By combining evolving digital technologies with Windows usability, they have created a full spectrum of products that feature cross-system compatibility, incredible flexibility and modular growth.

Wygant Encore

Experience the genius of Wygant Encore, a voice logging system that integrates the latest telephone and data recording technology into a simple, reliable, affordable PC-platform package. Encore is a revolutionary product that will dramatically improve the way your contact center operates.

With Encore, you can monitor, log, review, retrieve, evaluate, organize, catalog, archive, and achieve virtually real-time verification of voice, chat, email and FAX interactions in an easy-to-use Windows 2000 environment. You can work locally, via a wide-area network, over the Internet, or in the distributed workspace of a virtual contact center. You and your employees and customers can call in by phone to listen to your agents' calls - live or recorded - and you can trust our security to make sure that no one else can.

With Encore you get total recording for liability control, script-based order verification, service observation and multi-channel live monitoring, all simultaneously and all on the same platform. Encore's voice server loves data, and processes screen recording, email, web chat and other CRM contact types with ease.

Encore has been successfully deployed on virtually all major PBX's, ACD's, and Predictive Dialers, and with all flavors of back office MIS infrastructure. And, Wygant manufactures its own digital and analog voice tap hardware for passive interface applications, so it perfectly matches our software applications and assures value and reliability. Active interface solutions use name brand suppliers such as Dialogic/Intel, to assure the same high level of quality and reliability.

Telemarketing centers and financial and energy brokerage houses use Encore to record conversations from trading turrets. Public safety agencies use Encore to record dispatch and trunked radio. Encore can be programmed to start or stop recording with a variety of commands including screen pops and customer prompts. And, Encore satisfies all FTC verification requirements under the "Final Rule" of the Prohibition of Deceptive and Abusive Telemarketing Act.

Encore Defender provides a specially designed package that includes Encore voice logging plus features most used in public safety applications. These include multiple channel live monitoring, event reconstruction through time-synchronized playback, trunked radio decoding, an ultra-high security network configuration that assures the integrity and availability of recordings when needed and as needed, and a desktop instant recall button with previous/next options.

Specifically designed for public service organizations, Encore Defender delivers fast response, reliability and cost efficiency. Fully-redundant architecture and royalty-free licensing mean you can install Defender software on as many PCs and archives you need without additional cost.

Defender is the ideal voice/data recording tool for police, fire, emergency service, and any other public or private security use. If your agency could benefit from dispatch and communications recording, Encore Defender is made for you.

Powerful and compact, Defender expands from 8 to more than 240 channels and interfaces seamlessly with the Encore Alert Emergency Notification System.

Encore Alert provides a fast, cost-effective emergency notification solution for municipalities, school districts and daycare facilities. For a municipality, Encore Alert automatically notifies customers of scheduled utility outages due to repair of infrastructure, road closures, and other important messages in the case of terrorism. For a school or daycare facility, Encore Alert automatically generates calls to parents notifying them of student absenteeism, school closures, or evacuation due to inclement weather or terrorism. If desired, Encore Alert may be programmed to record a spoken confirmation from the receiving party, ensuring parents receive needed information.

Encore Alert has an easy import feature that allows clients to interface existing data, such as student names or emergency notification numbers. It includes intelligent call generation that allows parents to receive one call for all students at a facility.

The Encore Alert reporting feature provides summary statistics on confirmed notifications, and those delivered but not confirmed. Other detailed reports provide a list of known contacts, and the date and time of all successful contacts.

SmartAnswer is Wygant's affordable intelligent call routing solution that plugs right into your existing ACD. SmartAnswer incorporates queue announce, screen pops, intelligent call routing and automated call-back in a PC-based system that uses a CT link to actively monitor your PBX.

SmartAnswer's automated attendant interacts with your callers, telling them their place in queue as well as their expected wait time. Then callers are offered choices that can include continuing on hold, leaving a message, transferring to another extension, or requesting an automated callback. These options are all programmable, based on the number of callers in queue, so that calls can be sent directly to an available agent if one is available.

You'll see the results in improved customer service, easier peak traffic periods and a dramatic reduction in abandoned calls.

Additional application modules include Wygant's Intelligent Call Routing feature or Data-Follow-Metm for instant on-screen customer records. Enjoy plug-and-play compatibility with most any ACD or ACD-enhanced PBX.

Wygant Vision is an expandable voice processing system that can include interactive voice response, automated outdialing, fax-on-demand and computer telephone integration.

VISION voice mail is ideal for small to medium-sized companies and organizations. VISION is fully featured, yet easy to install and support. It comes equipped with an Automated Attendant that can handle all calls or be used as a secondary or overflow operator. A logical menu structure and on-line prompts make VISION very easy to use. In addition, it can accommodate a variety of mailboxes.

Features

• Receive, send, save, erase, forward, and append messages.
• Backup, replay, pause, and continue during message playback.
• Receive message delivery confirmation.
• Skip back and forward during message playback.
• Accepts variable length passwords.
• Available message information includes time, date and name of sender.
• Sends messages to groups of individuals.
• Forwards call to an outside number, and message notification to an extension pager or outside number.
• Equipped with an Automated Attendant that can handle all calls or be used a secondary or overflow operator.
• On-screen functions make system administration simple.

Benefits

• VISION can grow with your needs in both size and functionality.
• The Automated Attendant offers a friendly greeting and allows callers to quickly determine where they wish to be routed.
• A directory of names and extensions decreases the number of calls that need to be handled by a live operator.
• Automatic weekend and holiday messages can be recorded.
• A logical menu structure and on-line prompts make VISION easy to use.
• VISION supports a variety of different mailboxes.

www.wygant.com