CenterForce Analyzer™ Awarded Product of the Year

Bethesda, MD January 15, 2003 - CenterForce Technologies® announced today that its contact center performance optimization software solution, CenterForce Analyzer™, has been selected by Customer Interaction Solutions Magazine as one of its Products of the Year. Rich Tehrani, Group Editor-in-chief, Technology Marketing Corporation (TMC) stated: "Contact centers today are not looking to invest in more expensive hardware and systems. What they are desperately seeking is improvements in agent productivity. Contact center agents are their most important investment. CenterForce Analyzer is just the solution to improve productivity, thereby improving the bottom line." Tehrani concluded, "Measuring performance results of contact center agents is a must for any contact center looking to immediately increase its margins."

CenterForce Analyzer measures agent, team and contact center performance against user-defined goals, providing immediate access to accurate, well-organized performance results in emailable scorecard formats.

CenterForce Analyzer can be used across an entire organization: by front-line managers to evaluate agents; contact center analysts to perform multi-dimensional analysis across the organization; and executive managers to review a dashboard of individual and organization performance data.

CenterForce Analyzer is a human resource optimizer focusing on maximizing agent and team effectiveness. It consolidates and processes data from ACDs, predictive dialers, workforce management systems and enterprise applications to pinpoint specific areas of potential performance improvement and cost savings.

Bob Kelly, President and Chief Executive Officer, CenterForce Technologies commented: "This Product of the Year award only confirms what our customers have always known. Having an intuitive, comprehensive view of agent and center performance is no longer a luxury---it's a must in a very competitive economy where every dollar counts." Kelly concluded, "As one of our customers commented, "Before we added CenterForce Analyzer, we generated data from various systems but had no way to combine the data easily. The time it took delayed our feedback loop and translated into lost revenue. CenterForce Analyzer now gives us full performance scorecards in an immediate feedback loop.

About CenterForce
CenterForce Technologies, Inc. is headquartered in Bethesda, MD, with regional offices throughout the United States. As of January 2003, CenterForce products are deployed in over 100 contact centers in the United States and Canada. CenterForce Technologies stands as the pioneer in offering contact center performance optimization software. Our products are designed to help you execute our all-encompassing Performance Optimization Process (POP) that maximizes your existing technology investments and positions your contact center(s) to achieve best-in-class status within your peer group and produce a guaranteed return on investment in just a few months. Whether it's an inbound, outbound, or blended channel contact center, CenterForce Technologies has proven, award-winning solutions. For more information visit us on the web at www.cforcetech.com.