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July 1st 2002
Bear Paw Systems, Inc., a minority owned, privately held
company, focused on bringing "Best of Breed" solutions
to Contact Centers, has signed an Accredited Reseller Agreement
with Iontas, Ltd, a leading developer of resource management
tools headquartered in Donegal, Ireland.
Efficient use of resources is critical in the management
of a contact center, where "time is money" is a
true statement of the environment. In that context, agent
time used in non-work related email and internet tasks can
prove costly. In its quest to provide complete contact center
solutions, Bear Paw Systems considers Iontas products vital
to the management of resources within the contact center environment.
The patent-pending Agent Focus™ helps measure the application
use and performance of contact center agents and Resource
Focus™ offers a flexible desktop tool that can assist
IT managers with policy and resource management. With these
tools at their fingertips, management can assess non-productive
activities and increase center productivity. Angela Swope,
President of Bear Paw Systems, said, "As email, chat
and Internet use become more prolific in the contact center
environment, control over these resources is becoming a critical
issue for contact center management. Iontas products will
allow us to provide solutions to our contact center clients
that will greatly enhance management of desktop resources."
About Bear Paw Systems
Bear Paw Systems is a minority owned, privately held company
headquartered in Clearwater, Florida. Bear Paw Systems specializes
in the integration of diverse technologies to maximize the synergy
available. Areas of expertise include Computer Telephony Integration,
voice and data logging, agent monitoring, Quality Assurance
systems, training and workforce management solutions. Bear Paw
also provides a full range of professional services that include
assisting in the integration of solutions into an existing infrastructure,
training staff on the use of these solutions, and providing
high quality long-term support of these systems. Bear Paw is
dedicated to providing contact centers with the highest level
of customer service along with the latest in Computer Telephony
Integration and web-enabled products and solutions.
About Iontas Ltd
Iontas Limited is an innovative provider of people and enterprise
resource management software solutions for today's technology-driven
age. Through its comprehensive development program and partner
alliances, Iontas delivers a suite of integrated management
tools that monitor contact center activity and the use and
deployment of PC systems, Internet and email systems. Based
in Donegal, Ireland with U.S. headquarters in Boston, Iontas
management products have been widely adopted by leading clients
including Estat Telecom (British Telecom subsidiary), Conduit
Europe and Stream International. For more information on Iontas
visit: www.iontas.com.
About Iontas' Products
Iontas produces innovative solutions that empower both employers
and employees alike in managing and using modern day technology
in the workplace, with the overall objective to maximize productivity,
reduce costs, manage and maintain policies. The software gives
management a clearer picture of its operations and efficiencies
without the need for expensive and time-consuming audits.
From an employee's viewpoint, the software can help identify
training needs and empower staff with the knowledge of progress
and development in their work.
Iontas delivers a suite of integrated tools addressing the
use and deployment of PC systems, Internet and e-mail. These
tools result in:-
- An increase in productivity.
- Reductions in total cost of ownership.
- Better identification of training requirements.
- Better time management.
- Improved IT support services.
- Reinforcement of HR policies.
Agent Focus is specifically designed to meet the demands
of modern day contact centers, providing centralized reporting
on PC usage as well as integrated screen recording and remote
control.
Resource Focus delivers the monitoring needs of corporate
PC users and addresses acceptable use policies; personal time
management; software inventory analysis and IT support services.
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: (727) 669 7726